Service

How can I place my order?

You can do it in several ways, through our website (www.https://ecologicosnaturak.com/en/); we have designed a very intuitive and easy-to-use online store where you only need to search for the product, add it to your shopping cart and process the payment.

Alternatively, you can place your order by phone (Monday to Friday from 9:00 a.m. to 6:00 p.m.) or via WhatsApp, where one of our advisors will help you place your order or answer any questions you may have about our products.

How long will it take for my order to arrive after I send it?

Your order will be delivered in approximately 48 hours in the Peninsula (business days) to the address you have indicated.

Can you ship to the Balearic Islands or the Canary Islands?

Yes, we ship to the Balearic and Canary Islands. In these cases, shipping costs will vary depending on the weight of the package. Delivery times may be longer. For the Canary Islands, VAT will not be applied to your order, but you will be responsible for any customs fees.

Is it safe to buy from https://ecologicosnaturak.com/en/?

Completely secure. We have implemented all security measures so you can shop with complete peace of mind. All information and personal data you provide on our website is transmitted encrypted to our server using a standard 128-bit encryption method known as SSL (Secure Socket Layer).

Regarding payment by bank card, it is processed through a secure and encrypted connection with an Ibercaja server, so your bank details are only handled by Ibercaja, and we do not store or process them. If you wish to place your order without providing your bank card number, you can pay securely by bank transfer or cash on delivery.

What payment methods are available?

In our online store you can pay by bank transfer, credit or debit card or cash on delivery.

How can I choose the cash on delivery option?

When processing your order, you will be asked to indicate your payment options, where you can choose cash on delivery. In this case, the total amount of your order will increase to include this service.

Where is my order?

When you place your order, you will receive a confirmation email. Later, once we ship your order, you will have access to the tracking number provided by the shipping company so you can track your order. If you have any further questions, please feel free to contact us directly; we'll be happy to help.

Can I modify my order details or cancel it once it has been placed?

If you have confirmed and paid for your order, it can no longer be modified. If you have forgotten to include any items, please contact us and we will find the best solution. If you wish to cancel your order, please contact us to process the cancellation.

Product

What are those little white dots that sometimes appear on the ham?

These are tyrosine crystals, an amino acid that appears during protein breakdown. These white specks are a sign of the slow, natural curing of the pieces, which in turn indicates the product's high quality.

What percentage of bone is in a ham or shoulder?

Approximately 40% of the weight of a ham corresponds to the bone and 30% in the case of shoulder hams.

How can I preserve the product?

Hams and shoulders don't need refrigeration, so there's no need to put them in the fridge. Simply wrap them in cling film to prevent them from drying out, then cover them with a cotton cloth and keep them in the darkest possible place.

For cured meats and sausages, store in a cool, dry place before opening. Once opened, we recommend allowing the product to come to room temperature before consumption and then storing it at a temperature between 2 and 8 degrees Celsius.

What about vacuum-packed, hand-cut, or machine-sliced products?

In this case, you can keep them in the refrigerator until you're ready to eat them. A few minutes before eating, we recommend running them briefly under warm water without opening the vacuum bag. Then, you can open the bag and place them on your plate. This will quickly bring the product to room temperature and restore its full aroma and flavor.

Warranty and returns

What happens if I am not satisfied with the order once I receive it?

We offer a 100% satisfaction guarantee. If you are not satisfied with your order, you can contact us through various channels (phone or WhatsApp) and we will review your case. When processing the return, we will collect the item free of charge and offer you the option of a replacement with a new product or a full refund.

How would the collection be arranged if you are not satisfied?

To process a return, simply pack the product in a suitable shipping box and include our return address. We will then send a courier to collect your product and return it to our facilities. Once we receive the merchandise, our quality department will inspect the product and provide you with an explanation as to why it may not have met your expectations.